If you’ve ever handed a debt over to a collection company only to hear nothing back for weeks or months, you’re not alone.

This is one of the most common complaints we hear from new clients.

Many cheaper debt collectors work on a pure commission basis with their field agents. This means the agent only gets paid if they collect money. As a result, they cherry-pick the easy cases and put the difficult ones on the back burner. Your file sits untouched while they chase the quick wins.

Here’s something most people don’t realise: Doing field debt recovery without a County Court Judgment is significantly harder. The Field Agent has no legal powers — they cannot force entry, seize goods, or compel payment. Recovery is entirely dependent on the debtor’s willingness to pay. This is the core problem, the field agent pool is small because very few professionals are happy to invest their time, incur travelling expenses and put themselves at risk where they do not have enforcement powers to facilitate debt recovery.

Qualified experienced Enforcement Officers are best equipped to undertake Doorstep Debt Collection, that’s where the results come from.  The question is how do you motivate them without a County Court Judgment. Indeed if an Enforcement Officer is only paid when they collect, they will naturally focus on County Court Judgment cases where they have enforcement powers. That’s exactly why we do things differently.

We pay our qualified Enforcement Officer a fee, whether they collect or not. This removes the financial disincentive and motivates them to attend even the more challenging cases. They are an experienced officer who know how to handle objections and navigate business premises effectively, even without enforcement powers.

This approach is more expensive for us, but it delivers far better results for our clients.

Beyond motivation, we also differentiate ourselves with thorough preparation to ensure if a doorstep visit is necessary it will be worthwhile. Before any action is taken, we carry out intelligence gathering — we verify who the debtor is, whether they’re still trading, and assess the prospects of recovery. Many cheaper collectors don’t put in the groundwork, for want of a better word they ‘spray and pray’, admittedly it can work some times, but more often than not, much to the frustration of the client they put off the more challenging debts and struggle to collect the same.

This is one of the main reasons we’re able to recover debt that many other collectors can’t.

We come in after other debt collectors have failed or gone quiet — and we clean up the mess.

Think of us as the Mr. Wolf of debt collection.

If you’re fed up with being ignored and left in the dark by your current debt collector, stop wasting your time with them.

Call Carlo Pegna today on 01920 481467 for an honest second opinion – with no obligation.